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What our customers think of our service

@traveller-name@
- @traveller-country@
on @feedback-date@
We have problems because our flight was delayed, we thought we couldn´t access to the park because it was late. We tried to contact someone from the agency but it was not possible, it was Saturday morning.

@traveller-name@
- @traveller-country@
on @feedback-date@
The wed is easy to find, and they bring me to many options

@traveller-name@
- @traveller-country@
on @feedback-date@
They were very efficient at getting back to me regarding all my inquiries. Very pleasant and helpful
Fabiola was terrific. She never hesitated to help me. Even when I was scrambling for last minute accommodations - She was there at every step . She saved our lives.

@traveller-name@
- @traveller-country@
on @feedback-date@
Inicialmente hubo algunos problemas con las reservas, pero el buen servicio de la agencia fue de mucha ayuda.

@traveller-name@
- @traveller-country@
on @feedback-date@
I was very pleased with the service of this company. We communicated via email, which is fine with me, but usually is slow and people tend not to reply very quickly... this was NOT the case here. I was surprised to see that I had an immediate response when it was discovered that there was no reservations in an ecohab that wanted to stay. The agent quickly recommended another ecohab that turned out to be an amazing and beautiful experience. Thank you.

@traveller-name@
- @traveller-country@
on @feedback-date@
Very good "central" service across accomodation and transport. Easy to book from abroad, ideal if limited time.

@traveller-name@
- @traveller-country@
on @feedback-date@
Quick and helpful replies

@traveller-name@
- @traveller-country@
on @feedback-date@
Great location, very attentive and friendly staff. Highly recommended. You'll be in paradise.

@traveller-name@
- @traveller-country@
on @feedback-date@
Yes the Hotel was what was stated from WHL travel. Very nice and clean staff very helpful.

@traveller-name@
- @traveller-country@
on @feedback-date@
We should be able to find out about availability in a hotel online immediately, not having to wait until the next day. THe information is actually available online if you go directly to the hotel's webpage.

@traveller-name@
- @traveller-country@
on @feedback-date@
We were very pleased with the service of this agency.The tours were great ,the hospitality at the lodging was excellent. The tour guides were all very knowledgeable ,nice and very friendly and above all very punctual!!! I give Las Pleyades Travel agency Five golden stars! We will have them handle our next trip in the future...

@traveller-name@
- @traveller-country@
on @feedback-date@
I was quite impressed by the attention to details and the ability to catch an error I made in the dates of my reservations. It would have been easy for them to simply ignore that error and book me at two different places for the same date, which is the normal level of service I get...

@traveller-name@
- @traveller-country@
on @feedback-date@
the agency was good. I got emails and repsonses right away from great Fabiola--thank you!!!

@traveller-name@
- @traveller-country@
on @feedback-date@
Quick feedbacks after online queries and honest consultancies regarding alternatives

@traveller-name@
- @traveller-country@
on @feedback-date@
Very professional and very well written English communication.

@traveller-name@
- @traveller-country@
on @feedback-date@
The website made booking at Tayrona Park easy. However, when I got to the EcoHabs, the name of the reservation was not mine. The reservation was in the name of the agent from Las Pleyades Travel Agency in Santa Marta who made the booking. It took about 15 minutes to sort out. I would advise that the agents at Las Pleyades check that they are using the name of the guests when making a reservation.

@traveller-name@
- @traveller-country@
on @feedback-date@
We received an excellent service through out our booking. We dealt with Fabiola who went over and above what you would expect. Very professional and offered lots of advice.
Thank you for all your help we had a brilliant time in Colombia!

@traveller-name@
- @traveller-country@
on @feedback-date@
Helpful English speaking people.

@traveller-name@
- @traveller-country@
on @feedback-date@
Very easy to use, the best site we worked with in Panama and Colombia.

@traveller-name@
- @traveller-country@
on @feedback-date@
The agent was super responsive and helpful!


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