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What our customers think of our service
Mrs Claudia H.
- United States
on 16 May 2012
- United States
on 16 May 2012
The wed is easy to find, and they bring me to many options
Mr richard d.
- United States
on 26 Mar 2012
- United States
on 26 Mar 2012
Everything was ok with the reservation at the eco-habs in Tayrona National Park,but we tried to contact the travel agent in Santa Marta before our arrival about transportation to the eco-habs from Cartagena and didn't receive any replies from 2 or 3 e-mails to Fabiola in Santa Marta. We finally contacted our hotel in Santa Marta where we were going to stay the last night and found a very helpful man who got us a taxi to Tayrona Park.. We had told Fabiola that we would be contacting him when we were in Cartagena, but received no replies to our e-mails.
Mr Jorge K.
- Argentina
on 30 Jan 2012
- Argentina
on 30 Jan 2012
Estimada Fabiola,
No sé si está al tanto de lo que nos sucedió el día de nuestra llegada: ya no había caballos ni mulas (por el horario) para llevar nuestro equipaje a Arrecifes.
Me hubiera gustado que dentro de su asesoramiento, nos cuente este tema, que además de haber sido molesto el hecho de no contar con nuestra ropa y un gasto adicional (nos trasladamos de noche con poca ropa pagando a un guía 80.000), nos generó un malestar importante.
La página dice: “Ubicación: La cabaña está en el sector de Arrecifes, hace falta caminar o coger una mula para llegar a donde está la cabaña (45min). Es buen punto de partida dentro del parque para conocer el resto de playas (Cabo San Juan del guía, La piscina, playa nudista)”, sin embargo, para quien nunca estuvo allí, es difícil comprender la situación que lo espera cuando llega y debe pagar por el trasporte de las maletas y en este caso de un guía por la noche
Jorge Kohn
No sé si está al tanto de lo que nos sucedió el día de nuestra llegada: ya no había caballos ni mulas (por el horario) para llevar nuestro equipaje a Arrecifes.
Me hubiera gustado que dentro de su asesoramiento, nos cuente este tema, que además de haber sido molesto el hecho de no contar con nuestra ropa y un gasto adicional (nos trasladamos de noche con poca ropa pagando a un guía 80.000), nos generó un malestar importante.
La página dice: “Ubicación: La cabaña está en el sector de Arrecifes, hace falta caminar o coger una mula para llegar a donde está la cabaña (45min). Es buen punto de partida dentro del parque para conocer el resto de playas (Cabo San Juan del guía, La piscina, playa nudista)”, sin embargo, para quien nunca estuvo allí, es difícil comprender la situación que lo espera cuando llega y debe pagar por el trasporte de las maletas y en este caso de un guía por la noche
Jorge Kohn
Ms Annette S.
- Canada
on 5 Jan 2012
- Canada
on 5 Jan 2012
They were very efficient at getting back to me regarding all my inquiries. Very pleasant and helpful
Fabiola was terrific. She never hesitated to help me. Even when I was scrambling for last minute accommodations - She was there at every step . She saved our lives.
Fabiola was terrific. She never hesitated to help me. Even when I was scrambling for last minute accommodations - She was there at every step . She saved our lives.
Mr Marcel V.
- Venezuela
on 5 Jan 2012
- Venezuela
on 5 Jan 2012
Inicialmente hubo algunos problemas con las reservas, pero el buen servicio de la agencia fue de mucha ayuda.
Mr Zachary E.
- United States
on 26 Aug 2011
- United States
on 26 Aug 2011
I was very pleased with the service of this company. We communicated via email, which is fine with me, but usually is slow and people tend not to reply very quickly... this was NOT the case here. I was surprised to see that I had an immediate response when it was discovered that there was no reservations in an ecohab that wanted to stay. The agent quickly recommended another ecohab that turned out to be an amazing and beautiful experience. Thank you.
Mr Tobias G.
- Germany
on 16 Aug 2011
- Germany
on 16 Aug 2011
Very good "central" service across accomodation and transport. Easy to book from abroad, ideal if limited time.
Ms Dora A.
- Peru
on 15 Aug 2011
- Peru
on 15 Aug 2011
Quick and helpful replies
Mr Mario G.
- Mexico
on 22 Jul 2011
- Mexico
on 22 Jul 2011
Great location, very attentive and friendly staff. Highly recommended. You'll be in paradise.
Mr CLIFFORD G.
- Australia
on 8 Jul 2011
- Australia
on 8 Jul 2011
Yes the Hotel was what was stated from WHL travel. Very nice and clean staff very helpful.
